Customer Relationship Management

CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.
CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.
CRMTutorial.com
Is it usfull in cable industry? I think it is.

Next step

Reffering to the information from MBA Office, I've jest added some usfull (I hope) links. I'm still wandering about assignment topic. What it should be about?

First step

I did it. First step in my blogs life.